How to Open New Unit Run Canteen:- नई URC कैंटीन खोलने के लिए आपको एक देश का रक्षा कर्मी अर्थात डिफेंस पर्सनल होना आवश्यक है I अगर आप एक डिफेंस पर्सनल नहीं है तो आप इसके लिए पत्र नहीं होंगे I अपने नजदीकी क्षेत्र में नई यूनिट रन कैंटीन खोलने के लिए आपको कैंटीन विभाग द्वारा निर्देशित मानदंडों को पूरा करना आवश्यक होता है जिसका उल्लेख हम नीचे विस्तार पूर्वक करेंगे I
CSD AFD Canteen Portal 2025 | CSD कैंटीन के पोर्टल पर Online रजिस्ट्रेशन/Login कैसे करें, हिंदी में
दोस्तों आज हम आप इस आर्टिकल के माध्यम से ही है जानेंगे कि किस प्रकार आप एक नई यूनिट ट्रेन कैंटीन अपने नजदीकी क्षेत्र में खोल सकते हैं और इसके लिए योग्यता क्या होगी कौन से डॉक्यूमेंट चाहिए होंगे तथा कैंटीन खोलने के लिए कितना खर्चा आएगा आदि के बारे में विस्तार पूर्वक चर्चा करेंगे जिसके लिए आपको इस आर्टिकल को अंत तक ध्यानपूर्वक पढ़ने से आपके सारे प्रश्नों के उत्तर इस लेख में मिल जाएंगे I
यूनिट रन कैंटीन (यूआरसी) अधिकृत उपभोक्ताओं के लिए वन-स्टॉप शॉप हैं – वे देश में सबसे कम कीमतों पर सभी प्रकार के उपभोक्ता टिकाऊ वस्तुओं के साथ-साथ भोजन और पेय पदार्थों और प्रसाधन सामग्री का विकल्प प्रदान करते हैं। हमारे सैनिकों की सुविधा के लिए, हजारों यूआरसी भारत भर में, सबसे व्यस्त से लेकर सबसे दूरस्थ स्थानों तक फैले हुए हैं।
Eligibility Criteria to Open URC Canteen
नया यूआरसी कैंटीन खोलने के लिए आवेदन निम्नलिखित समूहों द्वारा किया जा सकता है-
- सेना/नौसेना/वायु सेना की कोई भी Unit जिसमें न्यूनतम 100 कर्मियों की तैनाती हो।
- Para military forces under the operational /administrative control of the Army.
- General Reserved Engineering Force or GREF units (excluding liquor/beer)
- सNCC Units at Group HQ Level (for regular Army staff and entitled NCC personnel)
- TA Units (for regular Army personnel and TA personnel embodied for service/training)
- Controller of Defence Accounts (CDA) staff and establishment (excluding liquor/beer).
- सैनिक स्कूल (excluding liquor/beer)
- Ordnance factories (excluding liquor/beer)
- Embarkation headquarters.
- Establishments under the control of DGI, Ministry of Defence.
- Rashtriya Indian Military College.
Statement of Case (SOC) FOR Opening A New URC Canteen
SOC एक दस्तावेज़ है जिसमें किसी परियोजना का विवरण और सत्यापन शामिल होता है, जो डेटा एकत्र किया गया है उसके आधार पर। किसी भी Unit के लिए सीएसडी को एक SOC की आवश्यकता होती है I SOC में निम्नलिखित आइटम शामिल है-
CSD Canteen से AC,TV, Fridge,cooler, Washing Machine ऑनलाइन कैसे खरीदें, पूरी प्रक्रिया जाने
- Introduction
- Proposal
- Detailed Justification
- Financial Implication
Documents Required for Opening a new URC
नया यूआरसी खोलने के लिए आवेदन करने वाली किसी भी इकाई से निम्नलिखित दस्तावेजों की भी आवश्यकता होती है –
- A formal application as per AO No. 19/2003 for opening a new URC duly approved by the higher formation.
- Posted power of the unit.
- Exact location of URC/Extension counter.
- Sources and amounts required for financing rent and associated charges.
- Sources and amounts required for funding salaries/wages of URC employees.
- Sources and amounts required to finance the transportation of stocks.
- Security aspects of buildings and shops.
- Steps being taken to prevent misuse of the facility
- Command and control channels to monitor any misuse.
- Steps to Monitor Sales Arrangement
- Economic Viability of URC
- NOC from local civil administration.
क्या URC कैंटीन खोलना फायदेमंद होता है?
यू आर से कैंटीन खोलना सामान्य रूप से एक फायदे का ही सौदा होता है क्योंकि यह उस क्षेत्र और संगठनों पर निर्भर करता है जहां आप अपनी कैंटीन खोलते हैं, यदि आपकी कैंटीन कम आय वाले क्षेत्र स्कूल, कॉलेज या कार्यालय में है तो लाभप्रदता का मार्जिन लगभग 50-60% है, जबकि उच्च स्तरीय क्षेत्रों में लाभ 100% तक जा सकता है। इसलिए जब भी आप यूआरसी कैंटीन खोले, तो उच्च आय वाले क्षेत्र जैसे किसी शहर में या किसी बड़ी सेना की यूनिट में ही खोलें I
Procedure to Open New Unit Run Canteen (URC)
How to Open New Unit Run Canteen (URC) in 2025
- सबसे पहले सेना/नौसेना/वायु सेना की कोई भी UNIT जो यूआरसी खोलना चाहती है, वह मामले के विवरण के साथ प्रस्तुत Appendix ‘A’ के अनुसार सचिवालय शाखा, सीएसडी एचओ को आवेदन कर सकती है।
- अर्धसैनिक बलों की कोई भी इकाई (जब वे सेना के प्रशासन/परिचालन नियंत्रण में हों) को मामले के विवरण के साथ Appendix ‘B‘ के अनुसार आवेदन करना चाहिए।
- URC खोलने की मंजूरी DDGCS के कार्यालय द्वारा दी जाती है, जिसके बाद CSD HO, सचिवालय शाखा द्वारा URC पंजीकरण संख्या/ URC License Number जारी की जाती है।
- यूआरसी के पंजीकरण को मंजूरी मिलने में 30-60 दिन लग सकते हैं। क्योंकि यह प्रक्रिया संपूर्ण रूप से ऑफलाइन माध्यम से होती है इसलिए इसमें ज्यादा समय लगने की संभावना होती है I
Frequently Asked Question (FAQs) CSD AFD Canteen
Why AFD Portal Showing a maintenance mode message?
AFD Portal is put to scheduled maintenance mode whenever rates are being uploaded in portal.
What is the registration time on the portal?
You can register yourself on CSD AFD Portal 24X7.
What is the process of new registration?
Registration link- https://afd.csdindia.gov.in/register/
For more info, refer user manual: https://afd.csdindia.gov.in/usermanual/
What are mandatory documents for registering at CSD AFD Portal?
1.Valid Grocery Card
2. Beneficiary Mobile Number
3.Valid PAN Card
4.Date of Joining/Date of Enrollment/Date of Commissioning.
How to update the old profile of registered users?
1.Updation through Menu-“Update Registration Form”Option. 2.Admin Approval Will be given by Office Of DDGCS for the changes made.
Whom to contact,if registration is not approved?
For user registration approval, please email to customercareafd1@cimsnet.com
whom to contact, if Details are wrongly entered?
For user updation like Grocery Card Details: customercareafd1@cimsnet.com, For date of Joining, email id & pan card : afd.ddgcs@csdindia.gov.in
How to reset the password of registered users?
To reset password of your user login, please click below link: https://afd.csdindia.gov.in/my-account/lost-password/
At the time of registration if the user gets errors like “Duplicate pan Card/Grocery Card”?
There are high chances that already you have registered with the same Chip Number/Grocery Card. Please please try to login with username or reset password with your registered email id. To get your user name email to afd.ddgcs@csdindia.gov.in
How to update the Date of Joining on the AFD Portal?
Login on AFD Portal and Updation through Menu-“Update Registration Form”Option.
User is registered while serving, now after retirement how to update the new grocery card?
Login on AFD Portal and Update your grocery card through Menu>”Update Registration Form”Option
Whom to contact for updating profiles?
It is to be done by self only. please login on AFD Portal and Update your profile through Menu->”Update Registration Form”Option.
After user registration admin approval is not received Date of joining showing wrong then how to update/change it?
It is to be done by self only. Please update your date of joining through Menu->”Update Registration Form”Option. Admin Approval Will be given by Office Of DDGCS for the changes made.
Why can’t buy items from AFD Portal after registration?
After Registration on AFD Portal you can’t buy item until your registered user not get approval from DDGCS. It will take 2 working day to accord approval.
Why my login details are showing invalid after registration?
If you have already registered on AFD Portal by using Your Chip/Grocery Card. Maybe incorrect credential sare entered
Whom to contact for denial of user registration in spite of Card Details?
In this case you have to send an email to”customercareafd1@cimsnet.com”.
Whom to contact for denial of user registration in spite of correct Date of Joining?
In this case you have to send an emai lto”afd.ddgcs@csdindia.gov.in”.
Updation of Email id /other details incase Username & Password is lost?
Email to afd.ddgcs@csdindia.gov.in.
Where to go for Pan Card No updation?
For Pan Card updation can not be done by the User.Please send an email to”afd.ddgcs@csdindia.gov.in”for updation by Admin.
What if I forget my login password?
You can reset your password using”lost your password”on login page.
Why do I get this alert,“Email already exists”?
An user has already used this email for Registration Purpose. Only one mail ID per user is allowed for registration,to avoid duplicacy.
Why do I get this alert,“User Name already exists”?
There is a username that is already registered with the same user ID/Name. Please choose some other user ID/Name to avoid duplicacy.
Why do I get this alert,“Chip Number already exists”?
There are high chances that you already have username registered with the same Chip Number. Please contact the email id: customercareafd1@cims-net.com
Why do I get this alert, “Grocery Card ID already exists”?
There are high chances that you already have username registered with the same Grocery Card ID. Please contact the email @customercareafd1@cims-net.com
What is the process of placing a demand?
For placing a demand please check the below url: https://afd.csdindia.gov.in/user-manual/andvisit/read beneficiary manual.
Whom to contact for any queries in placed demand?
For any issues/queries with respect to demand placed (eg: Demand processing, payment status query, release of LS order etc), contact AFD Help desk on 0120-6933434.(OR) Contact us details are available in this link : https://afd.csdindia.gov.in/contact-us/
Who all are entitled for other AFD-I items (viz) Two Wheeler, Fridge, Washing Machine, T.V, AC, Mobiles, Laptops & Desktop setc.?
Following category of canteen smart card holders of all pay level are authorised for other AFD items: (a) Serving Armed Forces Personnel. (b) Retired Armed Forces Personnel. (c) Serving Defence Civilians. (d) Retired Serving Defence Civilians.
Is there any minimum service requirement as in carfare other AFD-I items ?
No, All category of canteen smart card holders as stated above are entitled to purchase other AFD items irrespective of service period.
Can I buy a second car through AFD Portal within 5 years of buying the first car, if I transfer the first one to my family member’s name?
No, the car cannot be transferred before completing 5 years of purchase. After transfer also, Purchase can be done only after 5 years from the date oflastpurchase.
When can I buy the same category product again?
Any Product of same kind can only be bought once in as pacified period.
Who all are entitled to purchase four wheelers?
Following category of canteen smart card holders are authorised for other AFD items:(a) Serving Defence Civilians. (Pay Level 11 & above) (b) Retired Serving Defence Civilians.(Pay Level 11 & above) (c) Serving Armed Forces Personnel.(Pay Level 1to 18) (d)Retired Armed Forces Personnel. (PayLevel1to18) For more details please click on below given link: Please refer link : https://afd.csdindia.gov.in/eligibility-criteria/
can I pay through Payment Gateway/ Online Payment when I have opted for a loan?
Yes, but the loan amount has to be directly credited to the CSD HO Main Account . Remaining all payments needs to be directly transferred through the payment gateway only. (please read “https://afd.csdindia.gov.in/how-to-make-online-payments/” for detailed guidlines.)
Why can’t I pay through Payment Gateway/ Online Payment when I have opted for a loan?
Because the loan amount has to be directly credited to the CSD HO Main Account. (please read “https://afd.csdindia.gov.in/how-to-make-online payments/”for detailed guidelines.)
Dealer Price is filled but still the error is showing, “Billing dealer price is required field.”?
The “Dealer Price” has to be exactly the same as the “Net Price to be paid”. This is to be ensure CSD beneficiary are charged/Correctly quoted by CSD dealer, avoid over/excess payment
Can I change the pre-filled details in check out form?
No, all these details are picked from the registration form that user filled while registration.
Why do I get this alert, “You are not entitled to purchase the selected car”?
There are three entitlement categories (Officers, JCO, OR) and every category has a different Ceiling limit. If any user is getting the above said message then the user must choose a different product of lower value with in their allowed limit/ category.
After payment if the status not changing then whom to contact?
If after payment your status is still showing pending payment then your can directly contact with CSD Depot directly.
After payment how many days take for creating LS Order?
2-3 Working days.
Can we do payment by my wife’s account or the children’s account?
No, you can’t payment through your spouse / wife / children’s account. If you have joint account and you’re primary in that account, then you can transfer from your joint account. A declaration to this effect to be Submitted by Joint A/c holders authorizing transaction to pay towards AFD-I item purchase through Portal.
If I’m not taken a loan and the amount is more than 10 lacs can we do it offline payment?
Yes, you can pay in part by part payment process.
can we do the part payment?
Yes, beneficiary can do part payment but it can only be done 2 times;not more than that.
What is the process of offline payment?
If you have not taken loan amount or having cash then select Offline Payment Option for payment through E-challan. For Offline payment please follow below links: https://afd.csdindia.gov.in/how-to-makeonline-payments/
What is the process of online payment?
If you’re not taking loan and have Debit Card/Credit Card/NetBanking/RTGS then proceed with Online Payment Option. For online payment please follow below links: https://afd.csdindia.gov.in/how-to-make-online-payments/
how to check the payment status after payment?
Login portal. Goto”Menu->Demands placed” Open demand and click on “View/Notes” to view the payment transactionstatus
What to do, if payment is transferred successfully from the bank account but it’s not updating on the portal?
Connect with your nominated Depot get the updated status / send an email to agmc cts1@csdindia.gov.in/dgmfa@csdindia.gov.in
Whom to contact for payment confirmation?
Connect with your nominanted Depot to get the updated status.
what if payment is transferred for different demand IDs?
Cancel that demand and apply for refund of your payment.
After “processing” status, if the demand status is not changing then whom to contact?
Contact with Concerned CSD depot and get the current status. You may also contact AFD Help Desk at 0120-6933434.
whom to contact if payment is failed by the Razorpay payment gateway?
For any financial issue like payment deducted by razorpay but status is showing failed, please contact with F&A Branch of CSD HO Mumbai at agmac ts1@csdindia.gov.in/agmaccts2@csdindia.gov.in
What happen when someone directly transfers payment in CSD HO Account? and What is the refund process for this?
If you directly transfer payment into CSD HO Account then you can’t proceed for making demand. You have to take refund of your amount from the F&A Branch CSD HO. Please write a mail to agmac ts1@csdindia.gov.in&agmaccts2@csdindia.gov.in.
If I’m buying car of more than 20 lacs, How to payment?
You can do 2 part payment only.
When does Sale Start?
Sale is started on first day of every month, as & when new rate is received fromOEM’s.
When Does the sale for a month get Closed?
Sale is closed for last 3 working days of the month.
CSD Role upto delivery only?
Yes, After Sale Service, Warranty, Registration, Insurance, etc. on the part of Customer only,CSD has no Role in this.
Portal status is “Supply Order Released”. How to collect my LS order?
Visit nominated URC that was chosen while placing demand. LS order along with Payment receipt and authority letter can be collected after verification by the urc.
Dealerhasprovided availability certificate but the item isn’t available portal.Why?
Product will be available in portal ONLY when OEMs submit rates for current month sale.
What is the process of refunding money after LS order is issued by the Depot?
UserneedstosubmitapplicationforrefundatnominatedURCalongwith followingdocuments: 1. An application addressed to CSD Depot Manager with reason of refund. 2.An Affidavit mentioning the reason of refund. 3. Cancelled cheque for Bank Details for refunding the amount/Copy of Passbook. 4.Original Copy of POland Authority Letter. 5.Proofs of Payments made(UTR NO etc). 6. Non Delivery Certificate issued by the respective dealer, in case LS order is released by URC.
Where To Apply For A Refund?
User needs to submit application for refund at nominated URC.Refund process will be take min 90 days time
How Much Time is taken for Refund?
All deposits are going directly into CFI account of GoI. Refund is to be made by CSD installations from separate Govt Fund (subject to allotment/availability), Hence the refund process may take up to three months from date form al application to the Depot.
If LS Order is Release, then what is the process of refund/cancellation?
If your LS Order is released from depot, then depot will forward your refund/cancellation process on behalf of beneficiaries to CSD HO via email.
If LS Order is not released then what is the process of refund/cancellation?
If your LS Order is not Released from depot, then depot will refund the payment. User to Submit application through nominated URC.
How To Cancel Order Payment Failed?
Login portal. Goto”Menu->Demands placed” Open demand and click on”Cancel”button
can we create multiple demands same time?
Yes, you can create multiple demands at the same time but product should be of different category. and for each demand payments to be made Separately. (eg:Two wheeler, Four wheeler and white goods can be bought at the sametimeifbeneficiaryiseligibleasperbelowlink: https://afd.csdindia.gov.in/eligibility-criteria/ Please Check Minimum Time required before purchasing item. eg:Time gap between purchase of Two wheelers must be 4years)
What to do, if a demand order is cancelled from the depot but not deleted from AFD Portal? whom to contact for the cancellation process?
Contact with your concerned/nominated depot to approach CSD HO with your demand cancellation for deletion from AFD Portal.
How to apply for new demand if the product is stolen/dumped in fire/scratch due to accident?
Please Write To Ddgcs@csdindia.gov.in
What is a special sanction letter and whom to approach for a special sanction letter?
Ifyourproductisstolen/dumpedinfiredueto an accident then have to connect with DDGCS and request for Special Sanction Letter to approach for placing new demand and mail to ddgcs@csdindia.gov.in
whom to contact if the dealer is denying to delivery items/products?
If dealer is unable to deliver product , then contact concerned CSD depot. Contact us details are available in this link : https://afd.csdindia.gov.in/contact-us/
When Payment Should Be Made?
Payment will be made Only After Demand is approved by Concerned Depot.
How to place a demand in loan cases?
In loan cases you can place a demand normally. Here you have to fill the loan utr details.
Whom to contact if payment option is not displaying after placing a demand ?
Concerned Depot.
Why Did Demand Get Rejected?
Demand May Be Rejected Due To Eligibility/payment issue.
Whom To Contact If Demand Is Not approved/ not rejected?
Concerned Depot.
Validation of availability Certificate LS Order?
Validation of Availability Certificate & LS Order is applicable for the current month only.
By when Produce LS Order to dealer?
LS Order should be submit at Dealer end on same month when you placed your demand or before expiring validity of the availability Certificate.
By when to collect LS Order from URC?
Once your supply order is released from the concern depot then you have to Collect LS order immediately from the nominated URC.
Smart Card not working at URC.What to do?
If smart card not working at URC,then you need to find out is it expire? If it’s expired then have to apply for renew a turc only
To whom approach to check whether you are eligible to buy AFD-I items?
Email to ddgcs@csdindia.gov.in/afd.ddgcs@csdindia.gov.in
Whom to contact for all issue related to dealer?
Concerned CSD Depots only direct. Read https://afd.csdindia.gov.in/contact-us/to see email/phone numbers.
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